Wednesday 28th June

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Seminar: Introduction to Service Design for Local Government

Seminar: Introduction to Service Design for Local Government
Seminar: Introduction to Service Design for Local Government - Image 1Seminar: Introduction to Service Design for Local Government - Image 2

Description

This interactive seminar on Service Design will teach you the basics of service design, where the skills will be useful in local government, to get most out of your in-house teams or consultants.

Local government services were designed for a different age, for citizens with different expectations and for a different financial environment. Redesigning services with users and citizens at the core means that local government can gain a better understanding of the true impact of services, people’s needs and how services can be delivered most effectively.

Service design principles are gaining traction in central and local government alike and is well-used in the private sector, but how can local politicians, managers and strategists make the most of this discipline. This course will teach you the basics of service design, where the skills will be useful in local government and how to get the most from in-house teams or external consultants.

This will be an interactive session with plenty of opportunity for discussion and sharing experiences. We encourage you to bring potential challenges ready to discuss.

Programme:
– 9.30 Registration and Coffee
– 10.00 Warm up
– 10.15 Why do Service Design?
– 10.45 Fundamentals of Service Design 1/2
– 11.30 Coffee break
– 11.45 Fundamentals of Service Design 2/2
– 12.30 Questions
– 12.45 Lunch
– 1.15 Introduction to User Centered Research
– 2.00 Understanding user journeys
– 2.45 Questions
– 3.00 Coffee break
– 3.15 Spotting Service Design challenges in your local authority
– 3.45 How to write a good Service Design brief
– 4.00 Questions
– 4.15 Closing session
– 4.30 Finish

Who should attend?
This seminar will be of value to anyone who is interested in understanding the potential of service design for local government improvement. It will be of use to both Members and Officers to help them identify challenges which can most benefit from service design approaches and to help get the most out of developing service design skills in-house or with consultants.

Category: Classes / Courses | Professional Training | Classes, Courses & Workshops.

Sub-Categories:
Conferences | Government & Social Sector | Public Services.

Artists / Speakers: Sebastian Nause-Blueml, Ingrid Koehler.

Prices:
Early Bird LGiU Members: GBP 199.95,
Early Bird Non-Members: GBP 249.95,
LGiU Members: GBP 224.95,
Non-Members: GBP 274.95.

Location

Details